Medical Record & Health Information

Your Health Information. Your Privacy. Your Rights.

At Marin Community Clinics (MCC), we are committed to protecting your personal health information and respecting your rights as a patient.
Our Health Information Management Systems (HIMS) Department maintains patient medical and dental records, protects their confidentiality, and helps patients and authorized representatives request access to health information.
For questions or assistance, call 415-798-3124 and leave a message. A member of our HIMS team will return your call.

Access Request Forms

Patients and authorized representatives can request copies of medical and dental records by completing an Authorization for Release of Health Information form.

You may choose to receive your records by mail or pick them up at your clinic. Electronic access may also be available through MyChart.

What You’ll Need:

  • A completed and signed authorization form.
  • A copy of a valid photo ID.
  • Additional documentation if requesting records on behalf of another person.

Requests are processed in the order received, with records generally provided within 14 calendar days.

Submit Your Request

Convenient Ways to Send Your Completed Form.

Once you’ve completed and signed the authorization form, you can submit your request using one of the following methods:

Email: medicalrecords@marinclinic.org

Fax: 415-448-1568

Mail:

Marin Community Clinics
Attn: HIMS Department
PO Box 5008
Novato, CA 94948

In Person: Submit your completed form to the Medical Records Department at your MCC clinic.

Please include a copy of the patient’s valid photo ID when required.

Accepted Photo Identification:

  • Driver’s license or state identification card
  • Passport
  • Immigration identification documents

Request Records for Someone Else

Information for Personal Representatives and Third-Party Requesters

If you are requesting medical records on behalf of a patient, Marin Community Clinics requires appropriate authorization and documentation to protect patient privacy.

Personal Representatives

A patient’s legally authorized representative may request medical records by providing:

  • A valid photo ID.
  • Legal documentation establishing their authority to act on the patient’s behalf, such as a durable power of attorney for healthcare.
  • For deceased patients, documentation establishing legal authority, such as proof of appointment as executor or administrator of the estate, and a death certificate, as applicable.

Attorneys, Insurance Companies & Other Requesters

To request medical records, the patient or authorized representative must complete, sign, and date the Authorization for Release of Health Information form.

The authorization must be dated within the past 60 days unless it specifies an expiration date. Incomplete or unsigned requests cannot be processed.

Please indicate whether the records should be mailed to the address provided on the form or picked up at an MCC clinic during business hours.

Additional Authorization for Sensitive Health Information

Certain medical records require specific authorization before they can be released. If your request includes the following information, please initial the appropriate section of the authorization form:

  • Mental health treatment records
  • HIV/AIDS-related information

Share Information With Family, Friends & Caregivers

Stay Connected With the People Who Support Your Care.

You can authorize Marin Community Clinics to share certain health information with trusted family members, friends, or caregivers who assist with your healthcare.

Simply complete the Permission to Share Information form to identify the individuals you authorize to receive information.

Submit Your Completed Form

You may submit your signed form using one of the following methods:

Email: medicalrecords@marinclinic.org
Fax: 415-448-1568

Please include a copy of the patient’s valid photo ID when required.

For assistance, contact our Health Information Management Systems (HIMS) Department at 415-798-3124.

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