Navigating a Post-Pandemic Landscape
Looking back on FY23–24, we recognize that the post-pandemic period brought a wave of lasting and complex challenges. Specifically, we faced workforce shortages, rising operational costs, and rapidly shifting healthcare delivery models. Consequently, these pressures continue to shape how we deliver care—especially to our most vulnerable patients.
Understanding Our Revenue and Expenses
According to our audited financials, we earned $70.9 million in total revenue. Of that amount, 81% came from patient services, clearly reflecting the strong demand for affordable, accessible care in our community. Additionally, 10% came from government and private grants, 5% from quality improvement programs, 2% from other sources, and 1% from generous individual donations.
Meanwhile, our total expenses reached $70.8 million. These funds were allocated strategically—67% supported medical and behavioral health care, 22% funded dental services, 10% went toward administrative functions, and 1% supported fundraising efforts.
A Year of Careful Planning
Despite these ongoing challenges, we closed the year with a modest fiscal gain. This achievement not only reflects disciplined financial planning but also occurred during our transition to the OCHIN/EPIC electronic health record system.
As always, we remain committed to making every dollar count—ensuring funds are directed where they matter most: patient care.
Welcoming New Financial Leadership
To support this commitment, we are pleased to welcome Bharatha “Bhari” Naotunne as our new Chief Financial Officer. Bhari brings fresh ideas, deep financial expertise, and a strategic mindset. His leadership arrives at a critical moment in our organization’s journey.
Building for the Future
Moving forward, Bhari is leading key initiatives to improve operational efficiency and streamline revenue cycle processes. Furthermore, he is ensuring that every expenditure aligns with our mission and values. His focus on cost-effectiveness and long-term financial health will be essential as we navigate future uncertainties.
Thanks to Bhari’s leadership, we are building a stronger financial foundation. In turn, this enables us to continue providing high-quality, compassionate care to over 38,000 patients each year—regardless of income, insurance status, or background.
A Shared Commitment
Together—with our leaders, staff, and supporters—we are moving forward. We’re building stability, growth, and impact for today and tomorrow.