Questions frequently asked by new patients
What health services are available?
- Comprehensive Pediatric and Adult Primary Health Care including postnatal care, immunizations, routine checkups, chronic disease management, teen services, family planning for men and women, obstetrics and gynecology including breast and cervical screening.
- Dentistry, preventive and restorative.
- Health Education for patients with diabetes, cardiovascular disease, and asthma.
- Specialty care is available at our clinics through provider referrals for podiatry, orthopedics, neurology, urology, physical therapy, gastroenterology, chiropractic, psychiatry, and endocrinology. Our staff will arrange for off-site referrals for other specialties.
Do you offer services for work injuries and special physical exams
(INS, DMV, employment, etc.)?
We are not able to treat work injuries or process Workers’ Compensation claims; you will need to go to a clinic licensed for it.
Please call the Medical Center of Marin - Occupational Medicine at (415) 924-4525. We also cannot perform pre-employment physical exams, and some immigration or Department of Motors and Vehicles (DMV) exams. Call 415-448-1500 and talk to one of our staff members for more details.
When are the Clinics open?
They are open weekdays and evenings. The San Rafael Clinic is open Saturdays for Dental and Medical services for existing Marin Community Clinics patients only. Additional pediatric after-hours appointments are available evenings, Saturdays, Sundays and Holidays in the Greenbrae Clinic.
For Hours of Operation in each clinic, click here.
Where are the Clinics?
Marin Community Clinics now has 4 main locations and 2 satellite facilities.
— Greenbrae at 250 Bon Air Road (On the grounds of Marin General Hospital).
— Novato at 6100 Redwood Boulevard (near the intersection of Redwood Blvd. and Rowland Blvd.) including the new Dental clinic on the opposite side of the parking lot.
— Main San Rafael at 3110 Kerner Boulevard (at the intersection of Kerner Blvd. & Irene St.) including Dental clinic in the same building.
— San Rafael Campus at 3260 Kerner Boulevard, Suite A (in the County's Health and Wellness Campus at the intersection of Kerner and Bellam).
Satellite Clinics:
— Huckleberry Youth Program Teen Tuesdays at Montecito Shopping Center, San Rafael
— Novato Wellness Center Teen Monday Clinic at 1767 Grant Avenue, Novato
Marin Community Clinics facilities are wheelchair accessible.
For directions call 415-448-1500 or click on the clinic name above.
For public transit information, call 511 or visit
http://goldengate.org/schedules.php
How do I make, change, or cancel an appointment?
Please call 415-448-1500 between 8am and 5pm, Monday - Friday. When changing or canceling appointments call a day or more in advance between 8am and 5pm to re-schedule or cancel your appointment.
We greatly appreciate as much advance notice as possible so that another patient can receive care.
What if I need to speak to a nurse for advice when you are closed?
After hours, a nurse advice line is available at 415-448-1500.
How do I discuss lab results and refills?
Greenbrae: 415-448-1536
Novato: 415-798-3172
San Rafael: 415-526-8523
What is the cost of a visit?
Medi-Cal, Medicare, County Medical Services Program (CMSP), and Healthy Families are accepted. You may be eligible for other programs to cover costs for services.
Marin Community Clinics receives government funding to provide outpatient primary care services to patients whose family income is at or below 200% of federal poverty level, who have no health insurance coverage, and who are not eligible for any government health insurance program. We offer these patients a discount on fees for each medical or dental visit. The discounts are based on family income and composition, as per federal guidelines. In order to determine if you qualify for a discount, you will be asked to provide information about family size, income, and financial resources. Staff will assist you in applying for a discount.
Those who are ineligible for discount will be charged a full fee. Full fees are $185 per medical visit and $200 per dental visit.
Payment for services is required at the time of visit.
What if I have questions about my bill?
Call 415-798-3128.
What if I don’t speak English?
Our staff speaks English and Spanish. At the San Rafael and Greenbrae clinics, Vietnamese interpretation is also available. When you are with your doctor, telephone interpretation is available for other languages.
Will I always have the same doctor?
For consistency in your healthcare, we encourage patients to select a Primary Care Provider (PCP) to oversee your care. If your need is urgent, your provider may not be available but you will be seen by another qualified clinician. For chronic disease management and some other types of visits, you may be seen by clinical staff other than your PCP and your PCP will be informed of your progress.
Will one doctor care for the whole family?
Most of our clinicians specialize in pediatrics or adult medicine. It is common for all children (under the age of 18) in a family to have the same pediatrician.
Where do I go for laboratory tests?
For your convenience, Marin Community Clinics has arranged for in-house laboratory services to be provided by Hunter Labs in the Novato and San Rafael clinics. Greenbrae clinic patients are sent to nearby Hunter Labs at 5 Bon Air Road. Medical Assistants will provide you with instructions. Marin Community Clinics has negotiated a low price for your tests. If you do not have insurance, you may be responsible for costs of laboratory tests.
How do I get prescribed medications?
We will assist you in obtaining affordable medications. If you receive a new prescription at the time of your visit you may be able to pick up your medications from the MCC Pharmacy in the Main San Rafael clinic. Novato clinic patients may pick up some medications in that clinic at the time of the visit, or some prescriptions may be mailed to patients. Patients at the San Rafael Campus and Greenbrae clinics may pick up prescriptions at the Main San Rafael pharmacy, or receive certain medications by mail. Whatever pharmacy you use, always allow a week to arrange for refills. Contact the pharmacy, or if necessary, schedule an appointment with your Primary Care Provider for a refill.
What if I need a copy of my records?
Any adult, or minor authorized by law, and any legal representative is entitled to receive a copy of their records. A release form must be signed by the patient or responsible party and presented to a MCC staff member (They can also give the filled out form to the front office). The request may take up to two weeks and you may be charged a small fee. If you have any questions, a medical records staff person will be happy to assist you.
A patient who arrived after I did was seen before me. Why?
Marin Community Clinics wants to ensure that all our patients receive care in a manner that their conditions dictate. Patients may arrive very sick and a nurse will arrange for them to see a physician ahead of others’ scheduled appointments. Or, a patient may need more time with the physician in the examination room which may impact the appointment schedule.
We recognize that your time is valuable and we are committed to keeping your waiting time to a minimum.
What if I have a newborn?
Newborns are covered by mother's Medi-Cal the month of birth and one month after. Parents are to contact their Medi-Cal worker as soon as the baby is born to apply for baby's own Medi-Cal (415-473-3460).
Who can bring a minor to his/her appointment?
A parent, legal guardian or other authorized adult must be present to consent to services for a minor. Other authorized adults include related caregivers who sign an affidavit, or any adult that the parent/legal guardian has authorized in writing. It is required that you give permission in advance for other adults who may be bringing your child in for services.
Do you offer confidential services for teens?
In accordance with California law, a young person can request and receive confidential services and is protected from this information being shared with the parents.
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